Mattress Discounters opens doors to international colleagues

About 150 mattress manufacturers from some 30 countries got a good look Tuesday at how factory-direct Mattress Discounters runs its plant and produces its Comfort Source beds in Upper Marlboro, Md. It was all part of the ISPA EXPO 2008 factory tour, which has become a tradition for international mattress makers attending the show. The retailing side of Mattress Discounters—currently 143 company-owned stores concentrated in New England and the Washington, D.C., area—started 30 years ago. The … [Read more...]

ISPA EXPO is muy caliente

ISPA's upcoming EXPO in March promises a wide variety of activities--both on the convention center floor and after-hours. Personally, I'm into crab cakes and Edgar Allan Poe stories. So, if I do get a little downtime... Attendees need to circle their calendars for the seminar on Tuesday, March 11th, at 2 p.m. I predict we will see a heavy turnout for this pre-conference seminar: "1633: What to Expect One Year Later." (Has it really almost been a year now? Wow.) The event, sponsored by … [Read more...]

Psst! It’s almost Valentine’s Day! So, how’s your relationship…with your customers?

Kurt Ling, president of Customer Kinetics (and former Simmons exec), says the relationship between bedding manufacturers, retailers and consumers could use some serious work. Trouble is, most manufacturers and retailers don't know just how bad it's gotten, says Kurt. He'll be doing a seminar on the subject at EXPO, on March 13. So, just how bad is it? Think 'he said, she said.' Kurt says that when he and his partner in Atlanta-based Customer Kinetics take on a new client, they ask a couple of … [Read more...]